Cancellation Policy

1. Cancellation by the guest

If you need to cancel your confirmed place, please notify Grevillea Journeys in writing as soon as possible. Cancellation terms — including any applicable refund of deposit or balance payments — depend on the time remaining before the departure date and will be set out in your booking confirmation.

Full cancellation terms are provided with your formal offer and confirmed booking documentation.

2. Cancellation by Grevillea Journeys

Grevillea Journeys reserves the right to cancel a departure if the minimum number of confirmed guests is not reached, or in circumstances outside our reasonable control. In the event of cancellation by Grevillea Journeys, all payments made will be refunded in full.

Grevillea Journeys is not liable for any other costs incurred by guests in connection with a cancelled departure, including flights or travel insurance. We strongly recommend comprehensive travel insurance for all guests.

3. Travel insurance

Travel insurance is not included in the Grevillea Journeys price and is strongly recommended for all guests. Insurance should cover cancellation, medical expenses, and any other personal risks associated with travel.

4. Itinerary changes

Grevillea Journeys reserves the right to modify itinerary elements due to availability, weather, or operational requirements. Modifications to the itinerary do not constitute grounds for cancellation or refund unless the change is material and agreed as such in writing.

5. Questions

If you have any questions about our cancellation policy before placing a deposit, please contact us. Full terms are provided with your formal offer.